PRIVACY POLICY

Introduction

Effective date: 21/05/2025

Transform Hub Franchise Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

ANALYTICS

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

VISITOR DATA

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

1. What Information We Collect

  • Name

  • Email address

  • Phone number

2. How We Collect Your Data

  • Submit a lead form on Facebook or Google

  • Fill out a form on our website

  • Sign up via email

3. How We Use Your Data

We use your data to:

  • Contact you via SMS, phone, or email to follow up on your enquiry

  • Provide you with information about our franchise opportunities

  • Send you promotional communications (only with your consent)

All communications are managed through trusted systems including GoHighLevel (our CRM) and Twilio (our SMS provider). Data from Facebook lead forms is also processed in accordance with Meta's terms.

4. Legal Basis for Processing

We process your data under the lawful basis of consent. By submitting your details, you consent to be contacted as outlined in this policy. You can withdraw your consent at any time.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you

  • Rectify inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Withdraw consent

To exercise any of these rights, please contact us at info@thetransformhub.co.uk.

6. Opting Out

  • To opt out of SMS: reply STOP to any message

  • To opt out of emails: click the Unsubscribe link in any email

  • To opt out of phone calls: email us at info@thetransformhub.co.uk

These opt-outs are channel-specific and will be honoured promptly.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes we collected it for, including to comply with legal, accounting, or reporting requirements.

8. Data Sharing

We do not sell your data. Your data is only shared with platforms that store or process it on our behalf:

  • Meta (Facebook)

  • GoHighLevel (CRM)

  • Twilio (SMS delivery)

9. COOKIES

We do not use cookies beyond those required by Squarespace for basic website functionality. We do not use cookies for tracking or analytics purposes.

10. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at: info@thetransformhub.co.uk

This website is owned and operated by Transform Hub Franchise Ltd.

Transform Hub Franchise Ltd is registered in England and Wales under registration number 13366743, and our registered office is at M J H Accountants, 129 Woodplumpton Road, Fulwood, Preston, Lancashire, United Kingdom, PR2 3LF.

You can contact us: 

  • By post, to the postal address given above; or

  • By email, using the email address published on our website, or by using our contact form.